ACU has a number of technical personnel of various types. The company provides customers with professional cold-formed steel product design and engineering cost analysis, roll design, calculation, and forming process simulation with advanced CNC lathes and software equipment. Customized various precision rolls, various Cold-formed profile equipment, complete equipment for garage doors.

1. The after-sales service department has a special person responsible for tracking user information, keeping abreast of customer usage and maintaining close contact with customers.
2. For product quality problems or product improvement suggestions reported by customers, the business department reports the problems to the relevant responsible departments of the company in the form of "customer complaint reports", and after research and analysis, formulate solutions and preventive measures, and store them in the company's quality files. and user profiles.
3. Register customer calls and respond to customer inquiries in a timely manner.

1. When installing special equipment, the company will send service personnel to the site to coordinate the installation to ensure that the installation is foolproof.
2. When the customer requests to send someone to the site to deal with the quality problem, no matter which side the problem is, the company's service personnel will actively cooperate to solve the problem.
3. In order to enable customers to maintain and use the equipment, the company will send professional and technical personnel to provide relevant technical training instructions to customers according to customer needs.

1. During the product warranty period, if there is a quality problem, the company is responsible for solving it.
2. Outside the product warranty period, if the product is damaged due to non-manufacturing quality, the company will actively deal with the problem and only charge the cost.